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Customer Support Representative

Required skills:

Ability to communicate effectively (verbal and written) with customers and colleagues
Active and attentive listener
Enjoy helping others and problem solving
Possess a patient, friendly and customer focused attitude
Must be a team player with a professional working attitude
A technical aptitude with good keyboard skills and an interest in computers and the Internet
Strong sense of initiative
Responsibilities:

Assist with a wide range of issues that our customers may experience on our products (Broadband, Hosting, voice, Dial Up)
These range from technical problems to account queries, sales and retentions while always taking active steps to enhance our relationship with our customers.
Customer contact is via telephone, email and fax
Call logging on internal database

Type: Permanent Location: Welwyn Country: England Start: ASAP Salary/Rate: £14K Posted: 2006-02-28 Reference: GR-PART-0004